Email the New Park office for quick help
For all enquiries, please email info@modernequipment.co.za. That mailbox is handled from our New Park base in Kimberley, so your message gets to the team that deals with the work, not a call centre. If you are asking about a fault, include the site address, the equipment type, and any error codes or symptoms you have seen.
We reply by email only. Most general enquiries are answered within one working day, and urgent service calls are normally reviewed the same day if they come in before mid afternoon. If it is after hours, we still log the message and respond first thing the next business morning.
Where we work in Kimberley and beyond
Our main base is in New Park, Kimberley, and we regularly assist customers in Roodepan, Galeshewe, Kuruman and Upington. We also work through the wider Northern Cape for planned installations, repairs and commissioning support. For out of town jobs, send the full site details so we can advise on timing, access and any travel considerations.
- New Park, Kimberley
- Roodepan
- Galeshewe
- Kuruman
- Upington
What to include in your email
A clear email helps us quote faster and send the right technician or parts. If you are requesting a new install or a repair, please add as much detail as you can. It saves back and forth and gets the work moving sooner.
- Full name and company name, if relevant
- Site suburb or town
- Type of unit, pump or system
- What the fault looks like, or what you need installed
- Any photos, dimensions or preferred dates
Services we can quote by email
We handle aircon installation and servicing, refrigeration repairs, cold room builds, ventilation installations, pump installations and pump repairs, solar backup installation, auto aircon service, and commissioning support. If you are not sure which service fits, just describe the problem in plain language and we will guide you.
We also assist with replacement parts and workshop support for maintenance teams, contractors and business owners who need practical advice before buying anything.
Response times and site planning
In Kimberley, many calls are weather or load-shedding related, so we try to keep our email replies straight and useful. If your cooling stops during hot spells, or your backup power needs checking before the next outage, let us know the urgency and we will advise the soonest realistic next step. For larger projects, expect a site review, then a written plan and quotation by email.
Where access is tight or power supply is unstable, we may ask for a few extra details before confirming a visit. That helps avoid delays and keeps the job moving properly.
Speak to the right person by email
Modern Equipment is led by Marius Jacobus van der Merwe, with support from Lerato Mokoena in sales, Pieter Johannes Botha in the workshop, Ayanda Ndlovu on projects, Charlene Daniels in parts and stores, Thabo Molefe in field service, and Nadia September in customer support. That means your email reaches people who know the equipment, the parts and the local working conditions.
Email us at info@modernequipment.co.za and we will take it from there, whether you need a quick repair, a quote, or advice on the best setup for your site.